Global Head of Customer Success

Paris, Île-de-France, France · Customer Success

Description

Mention changes the way companies monitor their online presence. Track your company name, brand, competitors, or industry trends for real-­time updates on any mentions online and on social networks. Take action to react, collaborate, and analyze your online presence. Mention is focused on helping companies of any size to know what’s being said about their brand, competitors and industry.

Our key numbers :

We are looking for a Global Head of Customer Success, craving to apply his skills to a booming SaaS startup! In a great startup, innovation does not stop at the product, it rely a lot on team efforts to make new things happen.

You will be responsible for leading an international team of Customer Success Manager in Paris and NYC. You will conceive the strategy for our customer success team to ensure the successful adoption and use of Mention across our customer base in many different countries!

MISSIONS 💪

Requirements

Benefits

OUR VALUES

🙏 #OneTeam : We are nothing without each other. We support each other, celebrate individuality, and always move together.

🚀#ToTheMoon : The possibilities are endless. We're ambitious, we want to lead, and we want to change the industry.

🤖#HackToTheFuture : We build, test, improve, and scale - better, faster, & smarter. And when it's done, we do it again.

🔊#ListenUp : We learn more from each other than the sound of our own voices. The more we listen, the more we learn.

💪#Resilient : We're not afraid to fail; we're afraid of not trying. We learn from our mistakes and always come back stronger.

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